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Here at The Twisted Knot all of our products are made by hand and quite often to order. Every piece we make varies in terms of delivery times depending on the amount of work involved, each item will have the lead time in its description.
We do have some products which we make stock of, these would be shipped the next working day from order confirmation. we Aim and do our best to make sure all our products are complete and ready to ship within 7-10 working days of ordering. If it’s a customised order then the delivery times would be specified in the ordering process. If you are unsure on how long it will take to receive you item then please message us.
When sending each item we ensure that the packaging is done in a professional and secure way. Smaller items are often sent in secure parcel boxes then sealed in a courier bag, whilst larger products are packaged in numerous layers of bubble wrap for protection secure from possible weather elements during transit. Customised orders vary in terms of packaging depending on the size however we have pallet couriers for the usual size/weight orders.
We have a great working relationship with our couriers and have direct accounts with highly reputable distributers. We have same day, next day and pallet delivery options available to us. when sending our products we use a tracked service which can show when the product arrives at the depot and when the delivery has been made and if any delivery attempts have been unsuccessful with attempted delivery times. The couriers we use will deliver from monday to friday. excluding weekends. Weekend delivery can be arranged with prior notice but there would be an additional cost from the courier.
Our postage fees apply to deliveries within the uk mainland excluding Scottish highland, channel Islands and parts of Ireland. for delivery to any of these locations please message for exact prices.
